Roadmap Links to Success
Page Navigation
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Roadmap Links to Success
- Advanced Manufacturing & Engineering
- Animal Science & Agriculture
- Appearance Enhancement
- Armed Forces
- Arts & Entertainment
- Automotive Industry
- Communication, Marketing, Journalism & Web Design
- Culinary, Food Service & Production
- Customer Service
- Cybersecurity, Computer Science, AI, ML & Drones
- Education
- Entrepreneurship
- Finance & Insurance
- Healthcare & Biosciences
- Hospitality
- Human Resources
- Law, Government & Social Sciences
- Skilled Building Trades
- Skilled Trades Unions
- Social & Human Services
- Transportation
- Warehouse Logistics & Distribution
Customer Service
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Customer service is the act of supporting and advocating for customers in their discovery, use, optimization, and troubleshooting of a product or service. It's also the processes that support the teams in making good customer service happen. A successful customer service team is important for attracting new business, boosting retention, and increasing sales among your existing customer base.
Careers
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Account Coordinator
A high-paying customer service job that works for places such as marketing agencies or public relations firms. Account coordinators prepare and file contracts, update internal databases, communicate with clients, coordinate meetings, and compile account reports.
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Concierge
Works in a hotel or resort setting, usually at the front desk. This role’s responsibilities include welcoming guests, checking guests in and out of rooms, confirming reservations, answering questions, providing entertainment and dining suggestions, and more.
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Customer Service Clerk
The Customer Service Clerk is responsible for processing customer orders to ensure accurate, on-time delivery, as well as mitigating customer issues to ensure satisfied delivery.
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Help Desk Analyst
A high-paying customer service job for IT professionals. Help desk analysts assist customers or internal employees in resolving hardware and software issues.
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Receptionist
Works at the front desk of a business and is responsible for greeting customers, answering phone calls, making appointments, documenting complaints, and performing administrative duties. Receptionists may check visitors in and out, provide visitor badges, and more.
Contact Us
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If your business, organization or institution would like to be added to the Roadmap, please contact:
School-to-Career Programs
315.793.8529
StCareers@oneida-boces.org