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Hospitality has dozens of different definitions, but it can be broken down to the act of making someone feel welcome, usually through entertainment and comfort. So what is the hospitality industry? It includes many businesses that fall under this large umbrella, such as hotels, motels, resorts, restaurants, theme parks, and much more. If you’re not sure whether or not a business is considered part of the hospitality industry, ask yourself these questions:
- Does this establishment serve food or drink?
- Is customer experience a top priority?
- Does the business make money through services more than goods?
If you’ve answered yes to one or more of these, there’s a strong chance that the business is involved in hospitality to some degree.
