ParentSquare - FAQs

  • Q: What is ParentSquare?

    A:  ParentSquare, is a new communication platform that will allow the OHM BOCES to unify emergency communications to all staff under one umbrella.


    Q: Is ParentSquare replacing SchoolMessenger? 

    A:  Yes, ParentSquare is replacing the robo platform SchoolMessenger. We have found that there were multiple platforms being used across the OHM BOCES because they provided different functions.

     

    Q: Do I have to use ParentSquare on my SmartPhone?

    A: No, if you prefer, you can navigate to https://www.parentsquare.com/signin from a computer and do all of the same ParentSquare activities.


    Q: How do I find the ParentSquare app? 

    A: To download, search for ParentSquare in the Apple or Google App Stores. 

     

    Q: I do not want text messages but would like to be notified about school closings. How can I be notified? 

    A: The OHM BOCES uses many different communication platforms when it comes to snow days and announcements, including Facebook and the OHM BOCES website. OHM BOCES closings will be announced on local television and radio stations

     

    Q: My email is correct in ParentSquare. Why am I not receiving emails?

    A: Please check your spam to see if any ParentSquare messages ended up there, and mark them as "Not Spam." Also add donotreply@parentsquare.com to your email contacts so your server recognizes our messages. If you still are not receiving emails, please contact support@parentsquare.com

     

    Q: How do I change my ParentSquare password?

    A: Please go to parentsquare.com and on the login page click "Forgot Password." Put in your email or phone number and you will be sent a link to reset your password. 

     

    Q: Can I change the email and/or cell phone number on my account? 

    A: If you wish to change your contact information, please click on your name in the top right corner and go to "My Account." From your account page, click "Edit Account" and you will be able to change your contact information. If you receive an error message when trying to edit your phone number or email, please contact webmaster@oneida-boces.org to make the change. Here is a help article on changing account information. Please note that it can take up to 24 hours for this change to take effect. 


    Q: English is not my first language. How can I receive content in my native language?

    A: You can customize your language settings by going to "My Account" and clicking "Change This" under language settings. From there, you can choose any language you prefer from the drop down menu and you will start to receive content in that language. Here is a help article on how to change your language settings.

     

    Q: Do I have to create a ParentSquare account?  

    A: No. But what a registered user can see and have access to and what a non-registered user can see and have access to will be different. For a detailed list of registered vs non-registered please click here to view an article on registration settings. 

     

    Q: I can’t sign into ParentSquare. What is the first step? 

    A: If you can't sign into ParentSquare with your email or phone number, please contact webmaster@oneida-boces.org.

     

    Q: I can sign into ParentSquare but need to make adjustments on my account. Where do I go to make changes?  

    A: Check your email and phone number in ParentSquare. Click on your name in the top right and click My Account. If corrections need to be made, please contact webmaster@oneida-boces.org.

     

    Q: Why am I not getting notifications? 

    A: Check your Notification Preferences on My Account page. Are your notification preferences on? 
    Check your spam folder for emails from donotreply@parentsquare.com.

    Add the domain ParentSquare.com or the email address donotreply@parentsquare.com  to the safe senders list in your email client (Gmail, Yahoo, aol, etc.) You can google how to do this.
     

    If using Gmail: Go to Settings. At the bottom of the pane, click Mail. In the left pane, select Mail > Accounts > Block or allow.
     

    Under Blocked Senders, select the address or domain you want to unblock, and then select.